Consumer Complaint Notice

First International Bank is chartered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against First International Bank should contact the Texas Department of Banking.

First International Bank also engages in the business of selling travelers checks as an agent for American Express, which company is licensed under the laws of the State of Texas and is subject to regulatory oversight by the Texas Department of Banking.

Consumers may file complaints with the Texas Department of Banking by contacting the Department through one of the means indicated below:

In Person or U.S. Mail:
Texas Department of Banking
2601 North Lamar Boulevard
Suite 300
Austin, Texas 78705-4294

Telephone: 877-276-5554 (toll free)
Fax: 512-475-1313
Email: consumer.complaints@dob.texas.gov
Web address: www.dob.texas.gov